In short
- 30 days, full refund, no questions asked.
- For the first purchase and for each yearly renewal.
- One email to us is enough; no reason needed.
- The refunded license is deactivated; nothing is deleted from your sites.
30 days, no questions asked
If one of our products, including CompatNav Pro, isn’t right for you, ask for a refund within 30 days of buying it, and you get the full amount back. You don’t have to give a reason.
This applies to the first purchase and to each yearly renewal: within 30 days of a renewal, you can ask for that renewal to be refunded.
How to ask
Email hello@compatnav.com from the address you bought with, or include your order number (it is in your receipt). That’s all we need. Or ask Paddle directly at paddle.net, or through the link in your receipt.
What happens next
Orders are processed by our online reseller Paddle.com, the Merchant of Record, which handles payment, tax, invoices and refunds. We never see or store your card details.- We reply within 3 working days and start the refund.
- The money goes back to the payment method you used. How long it then takes to appear depends on your bank or card.
- The refunded license is deactivated: CompatNav Pro stops receiving updates and support on the sites where it was active. It doesn’t delete anything from your sites.
After 30 days
After 30 days we don’t refund a purchase or renewal, unless the law gives you that right. You can cancel at any time to stop the next renewal; a cancelled license keeps working until the end of the year you paid for (see the Terms).
Your rights under the law
If the law where you live gives you more rights than this policy (for example a longer period to withdraw from a purchase), those rights apply.
Questions
hello@compatnav.com. See Contact.